Frequently Asked Questions
Order by December 17 for shipping First-class packages (up to 15.99 ounces)
Order by December 18 for shipping Priority Mail
Order by December 11 for shipping UPS Ground
Order by December 17 for shipping UPS 3 Day Select
Order by December 18 for shipping UPS 2nd Day Air
Order by December 22 for shipping UPS Next Day Air
Note the above dates apply to the contiguous US only and are not a guarantee of delivery except where expressly stated in the carrier's terms of service. These dates should be used as guidelines only.
For customers in Central and South America, we are unfortunately unable to guarantee deliveries because of variations in customs processing times.
Unfortunately we are unable to offer gift wrapping at this time.
If you are sending your order to a gift recipient, you can add a short gift message in your shopping cart and this will be printed on the packing list.
Not to worry. If you've ordered a gift and are sending directly to your recipient, please note that we do not include receipts (or invoices) in the shipment. All that is included is this packing list, which has the order number, the address of the recipient, and the list of items included.
We will extend our return policy to 15 days after Christmas for all orders purchased as gifts up until this date. Please note that all products must be inspected within 48 hours of receiving your order if we are to make any replacements on potential damages incurred during shipping.
If paying by credit card we accept Visa, MasterCard, Discover, and American Express. You may also use PayPal.
And, if you are an Apple Pay user, you can check out using Apple Pay on your Safari browser through your iPhone, iPad, or desktop.
If you have received a discount code and wish to apply it to your order, you can do so during the checkout process. The discount code field is found at the bottom of the order summary section. This is on the righthand side of the page in desktop and at the top of the page in mobile.
Please note that discount codes cannot be combined with any other promotions. If your discount code is not being accepted, it could be that it conflicts with a promotion we are running.
Yes. We offer a 15% discount for members of the US military, law enforcement, and firefighters. If you would like to take advantage of this, please email email@example.com and attach a copy of your service ID to your message (with any sensitive details redacted). We will provide you with an individual code good for one year as thanks for your service.
That will be a decision you must be prepared to live with for the rest of your life. How will you tell your friends and family that you chose to carry on living without the promise of one of our whisky changing products?
Nevertheless, if you do decide to cancel before it has been shipped, you can easily do this by writing us via the contact link below or emailing us at firstname.lastname@example.org. If your order has already been dispatched, you will need to go through the normal return process.
We are working with a trusted warehouse and fulfillment partner with locations based in southern California and Kentucky. Depending on your location and our stock availability, your order will ship from one of these locations.
Our main site (norlanglass.com) currently serves customers in the United States, Mexico, and select countries in South America and Central America.
Customers based in Canada should visit our Canada store (ca.norlanglass.com).
Customers based in Australia and New Zealand should visit our Australia store (au.norlanglass.com)
If you are located in one of the below countries, please visit our UK store (uk.norlanglass.com):
Europe: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faore Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Isle Of Man, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Turkey, Ukraine
Asia: China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand, Timor Leste, Vanuatu
Middle East: Israel, Qatar, Saudi Arabia, United Arab Emirates
If you do not see your country listed above please contact us and we will see about adding delivery so that you can get the perfect whisky glass.
All orders require 1 to 3 business days for dispatch. Once an order has been dispatched, you can use the below transit times to estimate how long it will take for your order to reach you.
- For orders shipping within the US, please estimate 1 to 3 business days via Priority Mail and 1 to 5 business days via UPS Ground.
- For orders shipping via UPS to Mexico or countries in South America, please refer to ups.com and their international shipping transit times.
If tracking shows your package as having been delivered but you have not received it, please take the following steps:
- Please first check around your property or building and enquire with any family members, neighbors, or building management to see if the carrier left your parcel in an alternate location. 9 times out of 10 this is the case.
- If your order was sent via USPS and you still cannot locate it, please contact your local post office with the tracking number to see if they can provide additional information on the shipment. We often see cases where tracking data with the carrier indicates that a delivery was made but ends up being delivered in the days afterwards.
- If the above steps do not lead to your package being discovered, please contact us and we will take the necessary steps to further investigate.
If you are ordering from our US store and shipping to a country outside of the US, you (or the recipient) will be responsible for any customs and duties levied against your purchase upon import into the destination country. Our pricing and shipping charges do not include these eventual fees and we are unfortunately unable to provide estimates for you.
That would be tantamount to asking us to break the law. Since we value our business and good standing with international agencies, we are not able to falsify export documents. If you are concerned about the costs and delays associated with shipping an item to your home country, you may need to wait until we have a distribution partner in your region or you are able to visit the United States.
Our return policy lasts 15 days and is effective from the moment you receive your goods. Any returns past 15 days from the date of purchase unfortunately will not be eligible for a refund or exchange.